Privacy Policy – Meridian Restoration Pros

Privacy Policy For Our Water Restoration Company

Who We Are

Meridian Restoration Pros is a property restoration company based in Meridian, Idaho. We specialize in water damage, fire damage, and mold remediation services. This policy explains how we handle information collected on our website, meridianrestorationpros.com, and during the process of providing our services across the Meridian, Idaho area.

It describes what we collect, how we use it, and how we protect the data you share with us. Our goal is always to be clear and responsible with your personal and property information.

Information We Collect

We collect several types of information. This includes details you provide when you call or fill out a form, like your name, address, and contact number. We collect specific job and property details, which cover the type and extent of the damage, and any related documents. During a service job, we collect photos, documentation, and technical readings like moisture mapping data.

We also collect basic usage data from your device, such as your IP address and pages you look at on our website, often through cookies or similar tools, to improve site function. In some cases, we may receive necessary information from service partners or insurance companies.

How We Use Information

We use the information we collect primarily to deliver our restoration services. This includes scheduling, providing accurate estimates, billing you or your insurer, and creating detailed insurance documentation. We use data for essential purposes like property safety, quality control checks on our work, and providing customer support when you need it.

We also use site usage data to help us improve the functionality and design of our website. Finally, we use information for fraud prevention and to comply with any applicable local, state, or federal legal requirements related to our business operations.

Cookies and Similar Technologies

Our website uses small text files called cookies and similar tracking tools. These tools help the site remember your preferences and understand how you use our pages. We use them for basic functions, security, and site analytics. You have the option to limit or clear cookies through the settings in your web browser, such as Chrome or Safari.

However, if you choose to block certain types of cookies, please know that some features of our website may not function or display correctly. You will still be able to access the site regardless of your cookie choices.

Sharing and Disclosure

We do not sell your personal information to anyone. We only share information when it is necessary to provide our services. This includes sharing details with our trusted service partners and subcontractors, such as specialized cleaners or reconstruction crews, to complete the work.

With your permission, we share documentation with your insurance company to process your claim. We share data with payment processors for billing. We may also disclose information if required for legal compliance, to protect the safety of our team or others, or if a government entity requires it by law.

Data Retention

We keep customer and project records only for as long as needed for our business operations. This includes maintaining files for quality control, safety protocols, required tax documentation, and to satisfy any legal or regulatory obligations.

The length of time we keep a record depends on the type of document and the applicable laws governing that information. For instance, detailed job files may be kept longer than basic website usage data. When data is no longer necessary, we securely dispose of it.

Your Choices and Rights

You have practical control over your information. You may contact us to ask to see or update the personal information we hold about you. You can request deletion of your information, though we may be required to keep certain records for tax or legal reasons. You also have the right to limit certain uses of your information, such as marketing communications.

You can manage cookies directly through your browser settings. To submit a formal request regarding your privacy rights, you must send a written letter by postal mail to the contact address listed below.

Security

We use a combination of reasonable technical, physical, and organizational safeguards to protect your information. Our employees receive training on data protection, and access to customer data is restricted to those who need it to perform their job. We implement common internet security measures to protect data transfers.

However, it is important to understand that no method of transmitting or storing electronic data is one hundred percent secure. While we work hard to protect your data, we cannot guarantee absolute security against all possible threats.

Children’s Privacy

Our services and our website are intended for use by adults or authorized representatives, such as property owners or managers. Meridian Restoration Pros services are not directed at children under the age of thirteen.

We do not knowingly collect personal information online from children under thirteen. If you believe a child has provided us with personal information, please notify us immediately so we can remove that information from our records.

Data Transfers

As is common in modern business, some of our service providers or vendors may be located outside of Meridian, Idaho or even the United States. This means your information may be processed in other locations.

When we transfer data for processing, we use reasonable measures intended to protect your personal information according to the rules and standards set out in this privacy policy, regardless of where the data is being handled.

Changes to This Policy

Meridian Restoration Pros may need to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make updates, the most current version will always be posted on this page.

We encourage you to review this policy periodically. Your continued use of the website after any changes have been posted will mean that you accept those changes to the updated policy.

Contact Us

If you have questions about this Privacy Policy or our practices, please send a written letter to:

Meridian Restoration Pros 1047 S Wells St Suite 106, Meridian, ID 83642, United States

Definitions

Personal Information: Data that can be used to identify you directly, like your name, home address, or phone number.

Processing: Any use, collection, storage, or handling of personal information.

Service Providers: Outside companies or people that perform services on our behalf, like reconstruction crews or billing partners.